Primary Matters

Companies using our products and services fall into several different categories. They include:

  • Small businesses analyzing a proposed business model or new venture
  • Field sales organizations modeling and optimizing their delivery approach
  • Customer service centers modeling different infrastructure choices and service options
  • Customer contact centers modeling customer profitability, transaction costs and infrastructure
  • Sales organizations modeling customer acquisition, close, setup and service
  • Vendors and outsourcers modeling customer and prospect requirements
  • Consulting firms assisting clients with the full life cycle modeling of customer acquisition and service
  • Venture capital firms, investors and business incubators determining the economics of their proposed new venture, business expansion or current delivery strategy
AAA Auto Club South InterSurvey Voice-Access
AAA Carolinas Intervox (IT Effectiveness Group) Wells Fargo
AAA National (Preferred Supplier) IPark Ventures Witness Systems
AAA Western and Central New York iTravel XO Communications (Concentric Networks)
Agewave Impact Janssen Pharmaceutica ZoHo
Alltel LifeScan
American Honda Lucent AGCS
Autodesk, Inc. MarketTools
Blue Pumpkin Software, Inc. McKesson
CalPERS Metromedia Fiber Network
Centocor Netopia
Charles Schwab & Co. Norstan
Clear Cube Omicron Financial
Comcast PacificCorp
Commerce One PeopleSoft
Compaq Roche Diagnostics
Compaq Computer (DEC) S. F. Newspaper Agency
Connexion by Boeing Safeway
Contactual SAIC
eConvergent SmarTalk
EdeNet Strategic Contact
First Security Bank StratSource
HCORP Sun Microsystems
HP TelePost
iMind Tivo
InServ Utopy


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Copyright 2006 Primary Matters, Inc. All rights reserved.  Site Map
Last modified: May 31, 2006 .