Primary Matters


EDP Consulting, Inc.

EDP Consulting, Incorporated is an independent consultancy founded in 1979. The firm concentrates on the productive application of computer technology to business, and melding information technology with business and organizational needs. In practice, that ranges from managing development projects, to analyzing and recommending scalable business and process solutions, to developing strategic automation plans. Recent assignments include acting VP of Software Development, acting IT Director/CIO, and mentoring CIO's and technical leaders.

The company has worked with such diverse clientele as: Bank of America, UCSF, Centura Software Corporation, Concentric Networks, Charles Schwab, TRW, and the California Lottery. Providing usable information for management decision-making purposes is a specialty of the firm.

Contact Jon Seidel, info@edpci.com, 510-530-6314

www.edpci.com 


High Tech High Touch Solutions, Inc.

High Tech High Touch Solutions, Inc.

High Tech High Touch Solutions, Inc. is a full-service Help Desk and Technical Support consulting firm, creating support centers that show customer satisfaction is the most important aspect of any business. Our philosophy is to partner with our customers to develop high performance customer support organizations. We provide prominent leadership, knowledge, and problem resolution to design a top-notch team that contributes to outstanding customer service by combining Process, Technology, Information, and most importantly, your People!

Contact Ivy Meadors, CEO, ivy@hthts.com, 425-398-9292

  www.hthts.com


InterVox Group

IT Effectiveness Group

Intervox Group is a management consulting firm specializing in call center and CRM visioning, strategy, planning, design, training and implementation management.  Their Contact Center CAT Scan methodology is used to model customer-facing operations for forecasting, planning and decision support.

The mission of InterVox Group is to help clients fully realize the value of their customer relationships.

Contact John Reynolds, Principal, john@intervoxgroup.com; 415-925-1515

www.intervoxgroup.com


ITESA

ITESA

ITESA provides strategic Global Enterprise Management (GEM) Consulting. With client expertise in global market expansion and optimization of call center and business process operations (BPO) we help clients recognize and capture value, enhance earnings and revenue performance. Our clients include executive management, CEO, CIO, COO and Marketing Officers, in companies that offer outsourcing, or client operations that use IT enabled services and systems. ITESA’s core competency is enhancing business performance through global enterprise, service delivery solutions.

Contact Keith Fiveson, Founder and Managing Consultant, 212-463-0043

www.ITESA.com


The Primas Group

The Primas Group

The Primas Group is a leading provider of solutions and services that provide clients the ability to establish effective Call Completion Strategies. Our solutions include speech recognition based self-service, assisted service using CTI for screen pop with data directed routing, and management metrics to recognize technology’s effectiveness.

Contact Jose Candia, Vice President Sales & Marketing, 714-845-1086, or Hank Groman, West Sales Manager, 714-901-2705

www.primas.net


SAGE Results, Inc.

SAGE Results, Inc.

SAGE Results, Inc. is a professional and technical services firm focused on maximizing the end-to-end customer experience.

SAGE Results, Inc. specializes in four primary practice areas of consulting for internal and external support centers and companies that utilize contact centers.

SERVICES INCLUDE: 

  • Contact Center Assessments, Improvements and Certification 
  • Human Services Optimization 
  • New Product Evaluations, Implementation and Integration 
  • Organizational Consulting and Program Management

Contact R. William Sheehan, William.sheehan@sageresults.com

www.sageresults.com


Science Applications International Corporation (SAIC)

Science Applications International Corporation (SAIC)

SAIC is the nation's largest employee-owned research and engineering company, providing information technology, systems integration and eSolutions to commercial and government customers. SAIC engineers and scientists work to solve complex technical problems in national and homeland security, energy, the environment, space telecommunications, health care and transportation. With annual revenues of $6.1 billion, SAIC and its subsidiaries, including Telcordia Technologies, have more than 40,000 employees at offices in more than 150 cities worldwide. More information about SAIC can be found on the Internet at www.saic.com.


Strategic Contact

Strategic Contact

Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact's services help clients achieve their business goals through planning and execution of projects such as voice over IP migration planning, call center outsourcing strategy, information technology planning, and virtual call center design.

Contact Lori Bocklund, President, consult@strategiccontact.com , 503-579-8560

www.strategiccontact.com

 


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Last modified: May 31, 2006 .