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Molex

Primary Matters Announces Molex Will Be Beta Tester for New Software Product


Tiburon, CA – February 18, 2003 – Primary Matters, Inc., a software product and services company whose products support budget and headcount planning, total cost of ownership studies, scenario analyses and activity-based costing, today announced that Molex Incorporated, a global manufacturer of interconnect systems, is participating in the Beta test of the browser based version of Primary Matters’ flagship product set, The Primary Matters Guide™.

Primary Matters provides software products and services to support planning decisions in virtually any operationally intensive business environment. The Guide is patent pending, next generation planning software. Its ease of use and prepackaged content results in major business benefits --replacing the need for multiple single purpose spreadsheets that require months to create, update and maintain. The Guide enables customers to create business and operations plans, perform Total Cost of Ownership analyses (TCO), target cost cuts, and focus on revenue and profitability improvement.

Tim Tsouchlos, Molex’s Director of Customer Service Operations, said, “As a Beta tester for Primary Matters, we will be using the product set to create our budgets and forecasts. In addition, using the Scenario features offered by The Guide, we will be focusing on several technology and service initiatives within our Customer Service strategy to understand which offers the best opportunity for cost savings as well as improving the service quality for our customers.”

Typical users of The Guide create their activity-based budgets and headcount forecasts in only three or four days. Benefits begin immediately with detailed reports that identify a range of business insights. Several months of the management group’s time is saved creating budgets and revising forecasts. More importantly, once this baseline information is complete, The Guide supports rapid scenario analyses on a wide range of topics, including changes in work activities, new approaches to labor, the addition of new technologies, changes in the business forecasts, mergers and other business events. These scenarios are completed quickly, enabling the management group to focus more time on understanding its business, examining options, and making and implementing decisions.

Version 2 of The Guide is a Web-based hosted environment, available from standard browsers, offering the same feature set as Version 1, as well as a supporting database environment. It has an easy to use HTML User Interface, and the ability to share planning models between users.

Mr. Greg Borton, CEO and founder of Primary Matters, said, “We are very pleased to have Molex Incorporated as a member of our Beta Test Group. Not only will we have a high quality Beta test experience in terms of an examination of our product’s ease of use, benefits, and adoption by an organization, but we will also be able to learn more about the planning process and the questions that our product set needs to address from a very good management group. Our goal is to enable management groups and their consultants to focus better, understand the financial and labor impacts of each possible route forward, compare alternative strategies using quantitative information, make the best forward-looking business decisions, and measure and adjust their plans as each month passes. This Beta test will continue to move us forward on the path of accomplishing these goals.”

About Molex Incorporated:


Molex Incorporated is a 64-year-old global manufacturer of electronic, electrical and fiber optic interconnection systems. Based in Lisle, Illinois, USA, the company operates 54 manufacturing facilities in 19 countries. The Molex Website address is www.molex.com.

About Primary Matters, Inc.:


Primary Matters provides software products and services which support planning decisions in virtually any operationally intensive business environment. Its flagship product, The Primary Matters Guide™ is activity based, content rich software that uncovers underlying costs of customer contact centers and other activity intensive corporate functions such as sales groups, field organizations and technical support groups. Business goals can now be linked to the resource requirements needed to meet these goals.

Contact:

Primary Matters, Inc.

Cate Eranthe
Primary Matters, Inc.
707-833-1564
cate.eranthe@primarymatters.com

 


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