Primary Matters
Press Releases

Press Releases...


Primary Matters

in the News

Global Development Consulting

Offshoring White Paper Now Available On The Primary Matters Website

Tiburon, CA-August 27, 2004- Primary Matters, Inc., experts in activity-based cost analysis and decision support solutions, announces the release of a comprehensive new White Paper now available on their website. This paper outlines the challenges and benefits of offshore outsourcing and was skillfully written by M.M. “Sath” Sathyanarayan, author of the book “Offshore Development and Technical Support- Proven Strategies and Tactics for Success”, and president of Global Development Consulting.

There are many key factors that contribute to the success of outsourcing your technical support, customer support, or product development offshore. To assist you in making the right decision for your organization when considering this initiative, this article points to the most important issues involved such as:

  • What are the hidden costs?
  • Which projects make the most sense to offshore?
  • How do you attract and retain the right staff?
  • How do you transfer the technology and processes unique to your organization?
  • How do you address cultural issues?
  • How do you address intellectual property and privacy issues?
  • How do you gain visibility and control of offshore operations?

Offshore outsourcing is often presented as a sure method of cutting costs, specifically labor costs, which account for the majority of an average company’s budget. Though a growing number of North American companies are saving billions of dollars each year through offshore outsourcing, still many others are much less successful. They find their profits and revenue sinking when their attempt at offshoring does not provide the anticipated return.

So what best practices are the successful companies using that the others have yet to learn?

As stated by Mr. Sathyanarayan, “…it became clear that there is a distinct hierarchy of practices, which we designated as ‘Factors’. Each factor describes a distinction in orientation, attitude, behavior, or business activity that discriminates between effective and ineffective offshore outsourcing.”

The author uses his 14 years of experience focusing on offshore outsourcing to provide you with a wealth of information on this relevant and controversial topic. To view a copy of this paper, please visit the Primary Matters website at the following link:

Offshore Outsourcing: Challenges and Best Practices


About Primary Matters, Inc.

Primary Matters, Inc., provides software products and services that enable activity-based budgeting, planning and business impact analyses. The company’s solution improves budgeting processes and planning decisions in virtually any operationally intensive business environment. Its flagship product, The Primary Matters Guide® is activity-based, content rich software that uncovers underlying costs of corporate functions such as contact centers, sales groups, field organizations, technical support groups, and any other operational function that is activity, task and resource based. With The Guide, business goals are linked to the resource requirements needed to meet these goals. For more information call 707-833-1564 or visit

About Global Development Consulting, Inc.

Global Development Consulting, Inc. provides consulting to boost shareholder value through offshoring. They are an advisory and management firm focused on helping you create and manage effective and efficient offshore operations for software development, technical support, IT services and business processes. For more information, call 408-865-0474, or visit To order your copy of the book “Offshore Technical Support Centers- Proven Strategies and Tactics for Success, click here.


Questions or problems regarding this web site should be directed to SiteMaster
Copyright 2006 Primary Matters, Inc. All rights reserved.  Site Map
Last modified: May 31, 2006 .