Primary Matters
Press Releases

Press Releases...


Primary Matters

in the News


Primary Matters announces VAR Agreement with SAIC

La Jolla, CA / Tiburon, CA October 29, 2002 -Primary Matters, Inc., a software product and services company whose products support budget and resource planning, total cost of ownership, return on investment analysis, scenario analysis and activity-based costing, today announced a Value Added Reseller (VAR) agreement with Science Applications International Corporation (SAIC), a Fortune 500 company and the largest employee-owned research and engineering firm in the nation.

According to the terms of the agreement, SAIC can integrate the skills of its consulting staff with Primary Matters’ product, The Primary Matters Contact Center Guide® and add value to SAIC’s consulting projects in contact centers, IT assessments, process improvement, enterprise strategy, organizational change, and project management.

According to Mr. Stephen Hall, vice president and division manager for SAIC’s Global Telecommunications Group, “We have worked with Primary Matters over several years and we look forward to offering the Contact Center Guide as an added value service to our customers.”

Mr. Greg Borton, CEO and co-founder of Primary Matters commented, “The Guide can support SAIC’s industry leading consultants across virtually every business practice, not just Contact Centers. SAIC can use the Guide in many different areas, from helping to launch and manage Start-Ups, to assisting Fortune 100 companies in analyzing new product launches and determining the impact across the different silos of their organization.”

Mr. Brian Hinton, VP of Product Management with Primary Matters, said, “I am very pleased to announce this relationship with SAIC. Our goal has been to align our company with world-class consulting and systems integration organizations to deliver our message. We want to provide managers and consultants with tools and services to help them focus better, understand the financial and labor impacts of each possible route forward, compare alternative strategies using quantitative information, make the best forward-looking business decisions, and finally measure and adjust their plans as each month passes. The combination of SAIC and The Guide creates planning, decision support and implementation capabilities.”

About SAIC

SAIC is the nation's largest employee-owned research and engineering company, providing information technology, systems integration and eSolutions to commercial and government customers. SAIC engineers and scientists work to solve complex technical problems in national and homeland security, energy, the environment, space telecommunications, health care and transportation. With annual revenues of $6.1 billion, SAIC and its subsidiaries, including Telcordia Technologies, have more than 40,000 employees at offices in more than 150 cities worldwide. More information about SAIC can be found on the Internet at

About Primary Matters, Inc.

Primary Matters, Inc. provides software products and services which support planning decisions in virtually any operationally intensive business environment. Its flagship product, The Primary Matters Contact Center Guide® is activity based, content rich software that uncovers underlying costs of customer contact centers and other operationally intensive corporate functions such as sales groups, field organizations and technical support groups. With The Guide, business goals are linked to the resource requirements needed to meet these goals. For more information, visit Primary Matters’ Web site or contact Cate Eranthe of Primary Matters, Inc., (707) 833-1564,

Editorial Contact:
Mary Jo Kulp
Primary Matters, Inc.

Questions or problems regarding this web site should be directed to SiteMaster
Copyright © 2006 Primary Matters, Inc. All rights reserved.  Site Map
Last modified: May 31, 2006 .