Sage Results, Inc. Selects the Primary Matters’ Contact Center Guide to Perform Due Diligence and Validate Proforma Information
Tiburon, CA/Denver, CO – August 14, 2002 – SAGE Results, Inc., a leader in Call Center Certification, Assessment, and Operations Improvement selected The Primary Matters' Contact Center Guide as the tool to carry out an important due diligence assignment. SAGE Results was asked to assess the call center infrastructure, personnel, and management of over 2,500 production seats in three European call center locations for a leading communications company. Results were used to validate Proforma Information in anticipation of a possible acquisition.
Ken Webb, CEO of SAGE Results reports that “SAGE has used The Primary Matters Contact Center Guide® in many of its consulting and program management engagements, but this is the first use of The Guide as a due diligence tool. The ease of use of The Guide, combined with its comprehensive nature, gave us a detailed understanding of the activities in each of the Centers. We were able to compare centers in terms of activity costs, technical infrastructure costs, personnel costs, efficiency, and overall operating budgets for a three year planning horizon. In a very short period of time we were able to report back to our client all of the detailed information they needed to proceed with a fact based decision.”
Mary Jo Kulp, President of Primary Matters states, “we have an excellent partnership with SAGE Results and we are excited to see the use of The Guide extend into additional areas." This confirms The Guides flexibility and time to value given they were able to model three complete centers in less than one week. Not only was SAGE able to measure and confirm current performance, The Guide gave them a three year projection of the impact of growth on demand for system, personnel, and budget resources.
About SAGE Results, Inc:
SAGE Results, Inc. is a professional and technical services firm focused on helping organizations to comprehensively improve their operations through the strategic definition and deployment of organizational performance improvement initiatives. SAGE Results, Inc. specializes in four primary practice areas for internal and external support centers. These services include contact center assessments, improvements and certification; human services optimization; new product evaluations, implementation and integration; and organizational consulting and program management. Additional information is available at the company’s web site, www.sageresults.com or by calling 877-786-2304.
About Primary Matters, Inc.
Primary Matters, Inc. provides software products and services which support planning decisions in virtually any operationally intensive business environment. Its flagship product, The Contact Center Guide™ is activity based, content rich software that uncovers underlying costs of customer contact centers and other activity intensive corporate functions such as sales groups, field organizations and technical support groups. Business goals can now be linked to the resource requirements needed to meet these goals.
The product’s goal is to enable management groups and consultants to focus and better understand the financial and labor impacts of each possible route forward, compare alternative strategies using quantitative information, make the best forward-looking business decisions, and measure and adjust their plans as each month passes