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Sage Results

Sage Results Selects The Primary Matters Contact Center Guide® For Launching New Workshop

Offers New Approach To Business Decision-Making


Denver, Co/Tiburon, CA-- September 5, 2002 --- Featuring an innovative approach to results-oriented business decision-making, SAGE Results, Inc. will launch the SAGE Business Decision Workshop October 2-4 in Atlanta. The personalized, hands-on format offers an accelerated program utilizing an organization's in-depth operational and financial data to generate reliable projections and decisions, quickly and accurately.
With access to The Primary Matters Contact Center Guide® software, SAGE Business Decision Workshop participants input their organization's actual numbers and data to calculate accurate baselines and three-year projections. Conducted by specialists with expertise in contact center service and support, baselining, benchmarking and improvement initiatives, the workshop offers a 10-to-one student/instructor ratio that allows extensive individual attention and assistance. Participants will run modeling scenarios, use the experience of other companies to predetermine results and chart the right path to cost savings and revenue increases. 
SAGE Results Principal, Bill Sheehan explains: "SAGE Business Decision Workshop is not a lecture or seminar but rather an intense, hands-on working experience. Participants use their own numbers, ideas and assumptions to arrive at solutions they can put into practice immediately."
Participants create a variety of scenarios, while developing detailed budgets, activity-based cost models and ROI and TCO justifications. Armed with solid validation for initiatives and/or budget cuts, participants are able to make informed business decisions regarding staffing and training; investments in new systems; services level and mix; and workflow and distribution.

About SAGE Results, Inc:


SAGE Results, Inc. is a professional and technical services firm focused on helping organizations to comprehensively improve their operations through the strategic definition and deployment of organizational performance improvement initiatives. SAGE Results, Inc. specializes in four primary practice areas for internal and external support centers. These services include contact center assessments, improvements and certification; human services optimization; new product evaluations, implementation and integration; and organizational consulting and program management. Additional information is available at the company's web site, www.sageresults.com or by calling 303-256-5860 or 877-786-2304.

About Primary Matters, Inc.


Primary Matters, Inc. provides software products and services which support planning decisions in virtually any operationally intensive business environment. Its flagship product, The Contact Center Guide™ is activity based, content rich software that uncovers underlying costs of customer contact centers and other activity intensive corporate functions such as sales groups, field organizations and technical support groups. Business goals can now be linked to the resource requirements needed to meet these goals. 

The product's goal is to enable management groups and consultants to focus and better understand the financial and labor impacts of each possible route forward, compare alternative strategies using quantitative information, make the best forward-looking business decisions, and measure and adjust their plans as each month passes

Additional information is available by calling 707-833-1564. 

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