2005 Contact Center Top Tips White Paper from Primary Matters
January 18, 2005 – Tiburon, CA. Primary Matters, Inc., a leader in contact center consulting and performance analysis, has made available its White Paper describing the company’s Top Tips for 2005 based on programs implemented by their customers in the last year. All of these efforts led to increased productivity, greater management control and improved quality of service.
Included in this paper are discussions on:
> Managing your self-service functions
Primary Matters, Inc. is an expert in contact center strategy, project definition, and activity-based business analysis. The company is unique due to its business analytics solution, The Primary Matters Guide®, which enables Primary Matters and its customers to forecast their resource requirements (including headcount, systems, and budget), reveal activity-based costs, and monitor metrics to make sure that business goals are achieved.
The Guide provides strong ‘What-If’ Scenario support that is used to define the business impact of business process changes, technology acquisitions, and changes in the workforce. It supports the review of alternative business strategies for their ability to achieve a management group’s strategic goals.
For your free copy of Contact Center Top Tips for 2005, please visit our website at the following link:
About Primary Matters, Inc.