Primary Matters

Technology Impact Analysis

The Guide includes System templates populated with industry data on all aspects of the costs and benefits of implementing a System. Cost categories include cash outlay in appropriate months, system integration, training and installation, maintenance, ongoing operations expense, and system operations personnel. The template also includes the phased-in productivity expected from the implementation and creates a capacity algorithm for the System. This detailed definition of the cost structure of a System enables a true total cost of ownership and the defined benefit enables a true total value of ownership. These together produce a credible ROI.  

The following are examples of 'packaged' technology analyses (ROI/TCO/TVO) available using The Guide software:
ACD, CTI, IVR, CRM, Email Management, Workforce Management, Knowledge Management, Quality Management, Telecommunications, VOIP, and Voice Recognition.


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Last modified: May 31, 2006 .